Terms and Conditions

Terms & Conditions


The following conditions of participation apply to all legal transactions of Speak Pharma  („we“) with our contractual partner („you“)  who participates in our events and uses our products. Our events are not public („close-door events“); participation is limited and is only possible on the basis and upon submission of a validly purchased ticket.

Conclusion of the contract

Our offers are generally non-binding and may change.

By sending your confirnation of participation via email, through our website’s booking system, or verbally means, you submit a binding offer for the conclusion of the contract. An agreement with us is established once you agree to our offer. The individual buying the participation rights, but not participating themselves (meaning they’re not buying solely for their use), must ensure that the recipient of those rights is familiar with and agrees to these Terms and Conditions. Only the individual identified on the eligibility form can be considered a participant.

Subject of the contract

We reserve the right to modify certain elements of an event if necessary, particularly if they are not fundamental aspects of the event. If such changes are minor and deemed appropriate given the specific circumstances, attendees will not be entitled to a refund or reduction in ticket price.

For contracts involving online events, lectures, workshops, face-to-face gatherings, exhibitions, etc., we commit to selecting qualified speakers or exhibitors. However, we are not accountable for the content they provide, the manner of their presentation, or any claims they make.

If needed, we may substitute specific speakers or exhibitors with others of similar qualifications, provided such changes don’t significantly alter the event’s purpose or content.

We have the right to send you event-related information using the communication methods you’ve provided.

Participation fees

The participation fee for each event is specified in our pricing details or on the event’s respective website. We maintain the right to adjust prices as needed; however, such changes will not impact registrations that have already been confirmed.

All transactions are conducted in euros. If payments are made using foreign currencies or methods, any differences in exchange rates and associated bank fees will be your responsibility.

Unless otherwise explicitly agreed upon, all payments for participation fees or other expenses are due immediately upon receipt of the invoice, with no deductions permitted.

Prices listed do not include any applicable value-added tax.

If, for reasons beyond our control, certain services are not availed by you, you will still be obligated to pay the agreed-upon participation fees, along with any additional fees or costs as previously agreed upon.

Eligibility, redemption/exchange

Confirmation of eligibility to participate will be sent to the email address you or the buyer provide. Transferring a ticket to another individual is only allowed upon receiving written approval.

Once granted, participation rights cannot be withdrawn, exchanged, or transferred.

General prohibitions 

You are forbidden,

  • to disrupt the course of the event
  • to smear, damage or remove equipment and installations,
  • to contaminate the event premises,
  • to advertise of any kind or to distribute leaflets or other materials, unless this has been expressly permitted by the organiser in writing in advance,
  • to use the visit of the event for political, religious or offensive expression of opinion or to incite it,
  • to photograph, film or otherwise record the event in whole or in part
  • to make any recordings (such as audio or audio-visual recordings) of any webinar without prior written consent,
  • to forward or otherwise distribute any recordings or materials to third parties (for example uploading them to Youtube or uploading them to any other websites or platforms for content distribution, or to any website).

In case of violation we can expel you from the event. In this case you are not entitled to a refund of the attendance fees and other costs (e.g. conference flat rate). Our right to claim damages remains unaffected.

Protection of Intellectual property rights

Unauthorized photography, recording, or dissemination of any sound, video, data, or information is strictly forbidden. By agreeing to these General Terms and Conditions, you also consent to being filmed, recorded, and photographed. Additionally, by attending the event as a customer, you permit us to use any recordings or photographs taken during the event for promotional, marketing, and other related purposes.

All materials distributed during the event, which qualify as copyrighted works under Act No. 121/2000 Coll., on Copyright and Rights Related to Copyright, as amended, are safeguarded by copyright laws. Without our prior written consent, none of these materials or their components can be altered, duplicated, distributed, commercially exploited, or publicly presented in any manner.

We advise that post-conference materials might not encompass all the details covered during the event. These post-conference materials include only the information we are authorized to include. Therefore, we disclaim any responsibility for discrepancies, authenticity issues, or incompleteness of the information presented during the event or within the post-conference materials.

We do not in any way bear any liability towards the Customer (as a participant) or any third party for the Customer’s further processing, copying, distribution, commercial use or use of the materials or materials provided at the event, including post-conference packages, to public presentations.

Termination of the contract 

We may terminate the contract or deny you access to the event if the agreed participation fee or other due third-party and third-party costs are not paid or not paid in full at the latest before the start of the event.

According to § 1837, j) of Act No. 89/2012 Coll., the Civil Code, as amended, it’s not permissible to withdraw from the purchase of a ticket using the procedure outlined in § 1829 of the Civil Code, which allows withdrawal within 14 days without providing a reason. This is because the purchase contract pertains to the utilization of leisure time, and the execution of this contract (participation in the event for which the ticket is valid) is scheduled for a specific timeframe or period.

Force majeure / Acts of God

In the event of force majeure which leads to a cancellation or interruption of the contract or the event or individual contractual services, we can demand that you reimburse or reimburse the costs incurred and services provided up to that point on a pro rata basis. This also applies if one of our service providers or service providers (e.g. the event location) is unable to provide its services to us due to force majeure. Claims for damages against us do not exist.

Orders from authorities, police, or courts to halt or suspend operations are equivalent to force majeure as described in paragraph 1, unless we are directly responsible for such orders.

Force majeure, as referenced in paragraph 1, includes state recommendations against holding the event, such as due to a pandemic or terrorism advisory.

We can claim force majeure as described in paragraph 1 if similar events are canceled in the same or neighboring regions. Conversely, if similar events proceed in these regions, we cannot claim force majeure.

If a significant number of participants withdraw due to unforeseen circumstances, leading to a loss of the event’s core essence, we may cancel the event under the conditions of paragraph 1. If such cancellations predominantly come from exhibitors or other providers, force majeure can be invoked per paragraph 1, but no proportional claim will be made against participants.

If compliance with event regulations becomes economically unfeasible due to heightened governmental demands beyond our control, force majeure can be claimed under paragraph 1 without any proportional claims against participants.

If a participant is refused entry or further participation in the event, and if this refusal is based on an official requirement that persons with symptoms of illness may not participate, this circumstance shall be deemed to be force majeure within the meaning of paragraph 1. If you claim the presence of symptoms of illness on site or without appearance, we may demand the presentation of a medical certificate stating that participation would not be possible due to an official requirement.

Before canceling an event due to force majeure, we may opt to conduct it digitally, either entirely or partially. If this results in reduced content, participation fees will be adjusted accordingly. Additionally, no damages can be claimed from us for such digital transitions due to force majeure.

For events initially advertised as hybrid (digital with optional physical attendance), and subsequently held digitally due to force majeure, participants have no claims for refunds or damages against us.


You have the option to cancel your registration at no cost within 24 hours of registering. However, if you decide to cancel after this 24-hour window, the amount paid will not be refunded, and the full payment remains due. Any cancellation requests must be submitted in writing. Should you cancel, you have the flexibility to substitute another participant at no extra charge.

Should we decide to cancel or reschedule the event for any reason, the Customer will be notified via the email contact provided to us about the cancellation or the revised date of the event.

Data protection

We refer to our data protection information, which you can view in connection with the registration and also request from us at any time.

Our liability

We bear no responsibility for any damages resulting from alterations in terms, format, cancellation, or substitution of the event. We are not accountable if any event is, was, or will be canceled, or if its format or date is changed or replaced due to unforeseen circumstances, natural disasters, pandemics, unexpected events, or any other reason that makes the event impractical, illegal, or impossible. Such unforeseen events include, but are not limited to, wars, fires, pandemics, strikes, extreme weather, or emergencies. We are not liable for any harm or injury suffered by the Customer or any third party related to the Conference. Specifically, we are not responsible for any costs the Customer incurs in connection with the event, whether it proceeds, is altered, canceled, or executed, except as outlined in the General Terms and Conditions.

Additionally, we do not assume any liability if the Customer (as a Conference participant) relies on information provided in the event materials or post-conference packages.

Place of jurisdiction and choice of law

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed and construed by the substantive and procedural laws of the Czech Republic without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of the Czech Republic. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in the Czech Republic, and you hereby submit to the personal jurisdiction of such courts.

Out-of-court procedure as alternative dispute resolution(ADR) can take place. The aim of the ADR scheme is to facilitate an amicable settlement of a dispute and reach agreements for both parties. The Czech Trade Inspection Authority (CTIA) is the entity that provides out-of-court settlements of consumer disputes, the so-called ADR.

These General Terms and Conditions are valid and effective from 01.01.2024.